Privacy Policy

1. Information We Collect

Personal Information

When you register or make a purchase, we collect:

• Name and contact information (email, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device information
• Browsing behavior and pages visited
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and services
• Send promotional emails (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

Types of Cookies We Use

Managing Cookies

You can manage your cookie preferences through our cookie settings or your browser settings. Note that disabling essential cookies may affect website functionality.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, shipping companies, email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing through trusted partners

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at info@mobishop.pk

7. Third-Party Services

Our website may contain links to third-party services:

• Payment Gateways: JazzCash, Easypaisa
• Social Media: Facebook, Instagram, Twitter
• Analytics: Google Analytics

These third parties have their own privacy policies. We are not responsible for their practices.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Order information is retained for 7 years for accounting and legal purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Pakistan. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.